The process of rebooking clients is perhaps the fastest and most economical way of making your business busy. Reap the benefits of good habits and great results by offering treatment plans and pre-paid series to your clients. We all know you can’t get immediate results overnight – so committing to a set series of treatments not only benefits your business but also your client. Results come from consistency, and treatment plans are a great tool in achieving that.
Educate
Having a consultation will not only allow you to understand your client’s goals and expectations – but also gives you the opportunity to educate them on what is realistic regarding timeframes, treatments, and products needed to reach their desired goals. To confidently set expectations for the results your client can achieve we recommend ongoing training – check out our latest training dates here.
Document
Documenting the agreed upon goals/expectations on a treatment plan – ensures you’re on the same page and your client understands when they need to book their next appointment. Results will always vary between different skin types, so taking notes allows you to monitor your client’s skin journey and make changes as you go while still having the original end goal in mind. This is also where you will plan out roughly how many treatments will be needed, what type of treatments, and the frequency of visits to your clinic.
Rebook
Rebooking your client can sometimes prove difficult – with everyone being so busy, it is sometimes easy to say, ‘I’ll just call and book in’, but the problem with this is they may forget, and you can’t maintain the consistency between treatments. We always suggest rebooking straight away as it is a lot easier to move the appointment once booked, opposed to booking it new every time – depending on your booking software/ this will also allow you to leave fresh notes for that upcoming appointment, ready for the next visits.
Opportunities
There are a variety of opportunities to think about when setting up treatment plans and series options.
Can you offer a discount? Asking clients to prepay for a bulk number of treatments might allow you to offer them at a discounted price = which is more enticing to your clients:
PURCHASE OUR TREATMENT PACKAGE AND SAVE $250
BUY 5 TREATMENTS AND GET YOUR 6th FOR FREE
No discount, just flexibility! Setting up a treatment plan doesn’t have to be a series of pre-paid treatments – it can just be a plan of what services your client needs to book to achieve their goals – they can book/pay as they go – but having a plan written down, allows both you and the client to confidently know what the next step is, and know there IS a next step, therefore rebooking is more likely to happen after every treatment.
Benefits
The benefits are endless when it comes to treatment plans – it creates automatic rebooking for your business, which keeps you consistently busy. Your client’s results will be improved by the consistency of their treatments, which will make them lifelong clients, and more likely to recommend you to friends and family. More good recommendations and reviews will lead to more new clients for your business.
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For a personalised recommendation according to your skin type and condition, it is always recommended to seek a full consultation from a trained AST skincare professional. Please find your nearest clinic here.